What your visitors’ unanswered questions are telling you
The questions your bot could not answer are the most direct customer research a small company can get: real intent, real wording, at the exact moment someone hit a wall.
Johnny Bui2026年8月18日博客
关于基于内容作答的 AI agent、RAG,以及会引用来源的支持体验的笔记。
以下文章目前仅提供英文版本。
Johnny Bui2026年8月18日
Why your AI chatbot should be allowed to say "I don’t know"
A support bot that invents answers does not fail loudly — it fails in a ticket, an apology, and a screenshot. Here is what makes honesty possible, and why the questions it refuses are your best content backlog.
Johnny Bui2026年8月7日