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关于基于内容作答的 AI agent、RAG,以及会引用来源的支持体验的笔记。

以下文章目前仅提供英文版本。

全部 ai agents rag support content getting started

RAG vs fine-tuning for a support bot: which one do you actually need?

Both sound like "teach the model your content". Only one of them survives you changing a price on a Tuesday — and the difference decides how much maintenance you sign up for.

Johnny Bui2026年8月11日

ai agents support rag

Why your AI chatbot should be allowed to say "I don’t know"

A support bot that invents answers does not fail loudly — it fails in a ticket, an apology, and a screenshot. Here is what makes honesty possible, and why the questions it refuses are your best content backlog.

Johnny Bui2026年8月7日