What your visitors’ unanswered questions are telling you
The questions your bot could not answer are the most direct customer research a small company can get: real intent, real wording, at the exact moment someone hit a wall.
Johnny Bui18 Agu 2026Blog
Catatan soal AI agent yang berbasis konten, RAG, dan support yang mengutip sumbernya.
Tulisan di bawah ini saat ini hanya tersedia dalam bahasa Inggris.
Johnny Bui18 Agu 2026
Why your AI chatbot should be allowed to say "I don’t know"
A support bot that invents answers does not fail loudly — it fails in a ticket, an apology, and a screenshot. Here is what makes honesty possible, and why the questions it refuses are your best content backlog.
Johnny Bui7 Agu 2026