Notes sur les agents IA fondés sur des sources, le RAG, et le support qui cite ses sources.
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Both sound like "teach the model your content". Only one of them survives you changing a price on a Tuesday — and the difference decides how much maintenance you sign up for.
Johnny Bui11 août 2026
A support bot that invents answers does not fail loudly — it fails in a ticket, an apology, and a screenshot. Here is what makes honesty possible, and why the questions it refuses are your best content backlog.
Johnny Bui7 août 2026