What your visitors’ unanswered questions are telling you
The questions your bot could not answer are the most direct customer research a small company can get: real intent, real wording, at the exact moment someone hit a wall.
Johnny Bui18 ago 2026Blog
Notas sobre agentes de IA basados en contenido, RAG, y soporte que cita sus fuentes.
Las entradas del blog están disponibles solo en inglés por ahora.
Johnny Bui18 ago 2026
Why your AI chatbot should be allowed to say "I don’t know"
A support bot that invents answers does not fail loudly — it fails in a ticket, an apology, and a screenshot. Here is what makes honesty possible, and why the questions it refuses are your best content backlog.
Johnny Bui7 ago 2026