ブログ

根拠に基づくAIエージェント、RAG、ソースを引用するサポートについて。

ブログの記事は現在英語のみです。

すべて ai agents rag support content getting started

RAG vs fine-tuning for a support bot: which one do you actually need?

Both sound like "teach the model your content". Only one of them survives you changing a price on a Tuesday — and the difference decides how much maintenance you sign up for.

Johnny Bui2026年8月11日

ai agents support rag

Why your AI chatbot should be allowed to say "I don’t know"

A support bot that invents answers does not fail loudly — it fails in a ticket, an apology, and a screenshot. Here is what makes honesty possible, and why the questions it refuses are your best content backlog.

Johnny Bui2026年8月7日