
RAG vs fine-tuning for a support bot: which one do you actually need?
Both sound like "teach the model your content". Only one of them survives you changing a price on a Tuesday — and the difference decides how much maintenance you sign up for.
Catatan soal AI agent yang berbasis konten, RAG, dan support yang mengutip sumbernya.
Tulisan di bawah ini saat ini hanya tersedia dalam bahasa Inggris.

Both sound like "teach the model your content". Only one of them survives you changing a price on a Tuesday — and the difference decides how much maintenance you sign up for.

A support bot that invents answers does not fail loudly — it fails in a ticket, an apology, and a screenshot. Here is what makes honesty possible, and why the questions it refuses are your best content backlog.